Terms and Conditions

Instructor Led Training Course Terms & Conditions

1. We will confirm your reservation and send you joining instructions together with a VAT invoice on receipt of your booking.
2. We require a deposit of 25% of the course cost with the initial booking.
3. You may pay by cheque, credit cards (subject to acceptance criteria) or by BACS. Please make cheques payable to AVIATAS.
4. AVIATAS reserves the right to cancel, postpone or re-schedule any course.
5. Students are responsible for their own travel arrangements and accommodation if applicable.

Terms & Conditions28 days or more course start dateLess than 28 days before course start date
Cancellation10% admin fee100% fee payable
Switch to different date100% credit
Switch to different courseDifference between course price refunded or charged
Change of delegateNo Charge


Unwanted Items

For return of courses then please see our Terms and Conditions page.

If you are unhappy with your order for any reason we are always happy to issue a refund if the items:

Physical poster: are returned to us undamaged and in a resalable condition within two weeks.

Digital downloads: please contact us.

Please notify our team by email; admin@aviatastraining.com including your order details and the reason for return.

Please always include the dispatch note in your return to us so this can be traced back to your order. Good returned without prior notice by email will not be accepted. 

*Please note that unwanted items are returned at the expense of the customer.

Damaged Items

If the printed posters are damaged on delivery then please contact us. so we can arrange replacement and return. If possible please give details of the damage and a photo. 

Online eLearning Courses

AVIATAS (also known as Aviation Training Associates www.aviatastraining.com ) provides its Services subject to the following Terms and Conditions (T&C).
You enter into an agreement with AVIATAS that is subject to the T&C described herewith if you:
Purchase registration through the www.aviatastraining.com or shop.aviatastraining.com websites.

Access to AVIATAS Student Registration is through the use of the AVIATAS Registration, which is supplied by AVIATAS.
AVIATAS provides users with access to an extensive range of resources, available exclusively on-line through access to the website, this is the “Service”.
The delivery of the service is on lms.aviatas.com
AVIATAS Students can access as applicable:

  • The course support materials (if applicable)
  • The course learning materials for the registered online course
  • The assessment materials for the registered online course
  • Various methods of communication with AVIATAS

When using AVIATAS you agree:

  • To use the internet browser: Internet Explorer, Firefox or Safari on Microsoft Windows 2000/XP/Vista/7/Windows 8, Apple Mac OS, iPad.
  • Provide AVIATAS with a valid email address communication thought which can be successfully established at any point in time.
  • To use the Service only for the purposes for which it is designed as stated within this T&C Not to use this Service in relation to fraudulent activity of any kind.
  • Not to copy or otherwise reproduce the learning materials and or assessment materials and or any other part of the AVIATAS platform and or website including the Learning Management System (LMS).
  • Not use this Service for any kind of illegal or subversive activity or any activity other than the sole purposes for which it is designed as described in this T&C.
  • That your Student Registration to AVIATAS is not transferable and you will not share your Username and Password or pass your Username and Password to any third party whether freely or for financial or any other form of gain.
  • AVIATAS Students must confirm to have read and completely agree to AVIATAS Terms and Conditions.
  • To access material, contained therein, for your own personal use and not to distributed it in any form or use it in a commercial or professional manner.
  • Not to use AVIATAS access to “spam” other AVIATAS users or to solicit goods, services or publish any material containing advertising without the written consent of AVIATAS. Failure to obtain such permission will be seen as advertising without consent and AVIATAS will reserve the right to charge a £500 advertising fee/spamming fine.
  • Not to advertise or communicate any kind of personal information, web links or contact details other than what is officially allowed by AVIATAS.
  • Not to communicate through any of the media resources available on AVIATAS, anything that could have an adverse influence on any other users’ perception of AVIATAS.
  • Not to upload Material or Content onto AVIATAS that contains naked or obscene images or makes any reference to any ob-scene acts or activities. AVIATAS will report all such incidents immediately and directly to the Police.
  • Not to interfere with another user’s enjoyment of AVIATAS nor to discriminate against any user based on their race, ethnicity, gender, disability, religion, sexual orientation or any other preferences.
  • To remain polite and decent with the other users at all times. AVIATAS is an environment that allows only civilised and pleas-ant exchanges of information, ideas and views.
  • Not to upload, post, email or otherwise transmit any content, which is: unlawful; protected by copyright; confidential; in-fringed by any patent, trademark or trade secret; harmful; of a sensitive nature; threatening; vulgar; defamatory; obscene; abusive; harassing; libellous; tortuous; invasive of the privacy of another user; hateful or racially, ethnically or otherwise objectionable.
  • Not to impersonate any user of AVIATAS or AVIATAS Official or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Not to upload, post, email or otherwise transmit any unsolicited or unauthorised: advertising; promotional material; “junk email”; “spam”; “chain letters”; “pyramid schemes” or any other form of communication, except in those areas that are des-ignated fit for purpose and with the express permission of AVIATAS.
  • Not to upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecom-munications equipment.
  • Not to “stalk”, harass or collect and store personal information on other members or users of AVIATAS.
  • Not to download data from the AVIATAS web site using any automated means including: crawlers, prowlers or the like.
  • AVIATAS will remove any material or content that in its opinion may cause offence to other AVIATAS users. This will be ac-tioned without consultation with or the permission of any AVIATAS user.

AVIATAS is not liable for actions of Students (user) where:

  • A user can no longer gain access to the worldwide web and thus AVIATAS
  • There is inappropriate communication by a third party through accessing AVIATAS
  • A member’s email account is suspended or withdrawn which prevents subsequent communication with AVIATAS

At no time whatsoever, does AVIATAS purport to make guarantees to any user of AVIATAS that accessing this Service will meet their needs, desires or wishes.

Unless stated otherwise, none of the AVIATAS courses infer a licence to practice, nor do they infer competence of practical skills. AVIATAS is not responsible for any personal or third party injury arising out of mistakes in practice by students.

Membership data and other information about you, is subject to the AVIATAS Privacy Policy. For more information read the AVIATAS Privacy Policy via the AVIATAS website.

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or professional purposes, any portion of the AVIATAS Content or Service.

You acknowledge that AVIATAS may establish general practices and limits concerning use of the Service, including without limita-tion the maximum number of days that it will retain personal messages and data.

AVIATAS may from time to time modify or discontinue, temporarily or permanently, the Service (or any part thereof). Students and/or agents will be notified of any such modifications by email.

Following notification by email, AVIATAS may under certain circumstances, cancel your access for reasons including but not be limited to the following:

  • Breaches or violations by you of the T&C or other incorporated agreements or guidelines.
  • Requests by the police or other government agencies.
  • A request by you (a self-initiated cancellation request).
  • Discontinuance or material modification to the Service (or any part thereof).
  • Unexpected security issues or problems.
  • Your engagement in fraudulent or illegal activities.
  • Non-payment of any fees owed in connection with the Service.

AVIATAS makes no warranty that:

  • The Service will meet your requirements.
  • The Service will lead to any kind of acceptable outcome for yourself or a third party.
  • The Service will be uninterrupted, or error-free.
  • The results that may be obtained from the use of the Service will be accurate or reliable.
  • The quality of any products, services, information, or other material obtained by you through the Service will meet your expectations.

This does not effect your statutory rights.

You agree that, except as otherwise expressly provided in these T&C, there shall be no third party beneficiaries to this Agreement.

If a purchaser has met all obligations under this Terms and Conditions and decides not to use the access details, he/she is entitled to a full refund. The refund request must be received within seven days of purchase.
There will be no refund provided if a purchaser has NOT met all obligations under this Terms and Conditions. There will be no re-fund provided if the request is outside the cooling-off period of seven working days. There will be no refund provided if the access information has been used to register for the course. The cooling-off period of cancellation ends when you have used the access information to login to the course over the Internet or after the 7 working days following successful purchase - meaning that the service provision has started and you are happy with the purchase.
AVIATAS will make an account cancellation and discretionary refund when access to the student learning zone is restricted due to a failure of the AVIATAS system for longer than 24 hours.
AVIATAS will not cancel an account or make a refund where access to the student learning zone is restricted due to a failure of cli-ent side software or hardware.
AVIATAS will not cancel an account or make a refund where access to the student learning zone is restricted due to a circumstances beyond its reasonable control, including: acts of God, acts of any governmental or supra-national authority, war or national emer-gency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of AVIATAS or the Client, explosion, flood, epidemic, lock outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party’s workforce).

Certificate re-issue fees will apply if:

  • A certificate was issued with misspelled learner’s name.
  • A certificate is lost in the Royal Mail First Class Post.
  • Lost after it was received.
  • If non-delivery is not reported within twenty days after it was dispatched.

Certificate re-issue fees:
AVIATAS e-Learning Certificate for nonaccredited course and Recorded Signed For™ postage fee £12.50 + VAT

All invoices to be paid within NET 30 days.
Personal Cheque with Bankers Card, all major Credit/Debit Cards or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within twenty eight days. All services and Certificates remain the property of the AVIATAS until paid for in full.
We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
AVIATAS reserves the right to charge interest at a monthly rate of 8% on the outstanding invoices.
AVIATAS reserves the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circum-stances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur a £30 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Con-sequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Last Updated: 14/06/2017


© 2018 Aviatas Aviation Training - All rights reserved.

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